Refund policy
1. Scope and Purpose
This Refund Policy explains when refunds may be available for purchases of Manifest (the "App") and how to request them. This policy is designed to be clear and self-service whenever possible, so you can manage cancellations and billing without contacting support. If there is a conflict between this Refund Policy and a mandatory consumer law in your country, the mandatory law will apply.
2. Where You Purchased Matters (Web vs. App Store vs. Google Play)
Refund rules depend on where you made your purchase:
• Web purchases (for example, paid via Stripe): Refunds are handled by us and governed by this Refund Policy.
• Apple App Store purchases (iOS): Apple processes payments and controls refunds under Apple’s policies. In many cases, we cannot issue refunds for App Store purchases.
• Google Play purchases (Android): Google processes payments and controls refunds under Google’s policies. In many cases, we cannot issue refunds for Google Play purchases. If you are unsure where you purchased, check:
• Your email receipt (Stripe receipt vs. Apple/Google receipt)
• Your Apple ID purchase history (iOS)
• Your Google Play order history (Android)
• Your account billing screen inside the App (if available)
3. Our Plans (For Transparency)
The App may offer the following plans (prices shown in USD and may vary by country, taxes, and platform rules):
• Monthly: $9.99 USD
• Annual: $29.99 USD
• Lifetime: $89.99 USD Exact pricing, renewal terms, and what is included are displayed at checkout. Platform stores (Apple/Google) may apply local pricing, taxes, and billing rules.
4. 14-Day Money-Back Guarantee (Web Purchases Only)
For eligible web purchases, we offer a 14-day money-back guarantee starting on the date of your initial purchase. To reduce abuse while keeping the guarantee fair, this guarantee is typically available only if:
• You request the refund within 14 days of your initial purchase date, AND
• You have completed fewer than 5 meditation/practice sessions in the App during that period. This guarantee generally applies to first-time purchases only. Renewals, subsequent purchases, and plan changes are typically not refundable unless required by law or explicitly stated otherwise in writing.
5. What Counts as a “Session”
A “session” generally means a completed meditation or guided practice tracked by the App. If the App records partial sessions, test sessions, or extremely short sessions, we may treat them as sessions if they count toward your usage in the App. We use session counts primarily to prevent refund abuse while keeping the guarantee accessible to genuine users.
6. Lifetime Purchases
Lifetime purchases are generally considered a one-time, long-term digital access purchase. If you purchased Lifetime on the web, the 30-day money-back guarantee may apply only if you meet the eligibility requirements in this policy. If you purchased Lifetime through Apple or Google, refunds are handled by the platform under its rules. We do not guarantee that Lifetime includes every future feature. Lifetime typically provides access to the core paid features available at the time of purchase and may include additional features at our discretion.
7. How to Cancel (So You Do Not Get Charged Again)
Canceling stops future renewals but does not automatically trigger a refund. How you cancel depends on where you subscribed:
• Web subscription: Use the subscription or billing settings in your account (if available).
• iOS (Apple): Cancel via your Apple ID subscriptions in iOS settings.
• Android (Google Play): Cancel via Google Play subscriptions. If you cancel, you typically keep access until the end of your current billing period (unless otherwise stated by the platform or at checkout).
8. How to Request a Refund (Web Purchases)
If you purchased on the web and believe you are eligible, request a refund by emailing: contact@senseislim.com Use the subject line: "Refund Request" Include:
• The email address associated with your App account
• The approximate purchase date
• The plan you purchased (Monthly, Annual, or Lifetime)
• A brief explanation (optional) We may ask for additional information to verify the purchase and prevent fraud (for example, a receipt ID).
9. How to Request a Refund (Apple App Store Purchases)
If you purchased through Apple, you must request the refund through Apple. In many cases, we do not have the ability to issue App Store refunds directly. You should follow Apple’s refund request process using your Apple ID purchase history. If you contact us about an Apple purchase, we can help you identify the correct purchase and guide you to the correct place, but the refund decision is typically controlled by Apple.
10. How to Request a Refund (Google Play Purchases)
If you purchased through Google Play, you must request the refund through Google. In many cases, we do not have the ability to issue Google Play refunds directly. You should follow Google Play’s refund request process using your order history. If you contact us about a Google purchase, we can help you identify the correct purchase and guide you to the correct place, but the refund decision is typically controlled by Google.
11. Refund Processing Times (Web Purchases)
If your web refund request is approved:
• Refunds are issued to the original payment method used.
• Timing depends on your bank/payment provider and may take 5–10 business days after processing.
• We may revoke premium access after approving the refund. We aim to review eligible requests as quickly as possible. If you do not hear back, check your spam/junk folder and ensure you emailed from or referenced the correct account email.
12. Non-Refundable Situations (Common Examples)
Refunds are generally not issued in the following cases (unless required by law):
• Requests made more than 14 days after the initial purchase date (web)
• Accounts that have completed 5 or more sessions during the guarantee period (web)
• Subscription renewals after the initial purchase period (web)
• Purchases made through Apple or Google (must be handled by the platform)
• Chargebacks or payment disputes initiated without first contacting us in good faith
• Requests related to change of mind after substantial usage
• Violations of our Terms of Service, fraud, abuse, or attempted manipulation of usage metrics
13. Duplicate Charges, Billing Errors, and Unauthorized Charges
If you believe you were charged incorrectly (for example, duplicate charges) or you see an unauthorized charge:
• First, confirm whether you have multiple active subscriptions (for example, one on web and one on App Store/Google Play).
• Check purchase histories on Apple/Google if you subscribed through a mobile store. If the charge is a web charge and appears to be an error, contact us at contact@senseislim.com and include:
• The account email
• The date(s) and amount(s)
• Any receipt or transaction reference If the charge is via Apple or Google, you should also contact the platform according to its dispute process. You are responsible for maintaining the security of your device and store accounts. We are not responsible for charges resulting from someone with access to your device or store account.
14. Technical Issues
If you experience technical issues preventing reasonable use of the App, please contact us at contact@senseislim.com before requesting a refund. We may request details such as device model, operating system version, and screenshots to troubleshoot. If a critical issue on our side prevents access to paid features for a meaningful period, we may, where permitted, offer a refund, credit, extension, or other remedy, at our discretion and consistent with platform rules.
15. EU/EEA/UK Consumer Rights and Digital Content
If you are located in the European Union, EEA, or the United Kingdom, you may have statutory rights regarding digital content and services. Where applicable, you may have a legal right to withdraw within 14 days for certain online purchases. However, for digital content or digital services, local law may limit the withdrawal right once you have requested immediate access/performance. By starting to use the App immediately after purchase, you acknowledge that we begin providing the digital service immediately. Nothing in this policy limits rights that cannot be waived under applicable law.
16. Policy Changes
We may update this Refund Policy from time to time. The updated version will be effective when posted in the App or on the website. Refund requests are evaluated based on the policy in effect at the time of purchase, unless a later policy is more favorable to you or required by law.
17. Contact
For questions about this Refund Policy or to request a web refund, contact: Email: contact@senseislim.com Subject: Refund Request NOMADSLIM LLC Delaware, United States of America